Privacy Policy
This policy explains, in plain English, what information Johns Plumbing collects through this website and what we do with it.
Who we are
Johns Plumbing, plumber and heating engineer based in Liverpool. You can contact us on +44 7985 200987 or bookable.webdesign@gmail.com.
What we collect
When you fill in our quote form we collect your name, phone number, email address, the service you need, how urgent it is, your preferred date and time, and any message you write.
How we use it
- To call or email you back about your request and give you a quote.
- To arrange and carry out the work if you go ahead.
- To send you a short email confirming we received your request.
We never sell your details or use them for marketing.
Our legal basis
We use your details because you asked us to contact you (steps before entering a contract) and for our legitimate interest in running the business.
Who we share it with
Your details are stored securely with our website hosting and email providers, who only process them on our behalf. We don't share them with anyone else unless the law requires it.
How long we keep it
We keep quote requests for up to 2 years, or longer if needed for work we carried out (for example, guarantees and tax records).
Your rights
You can ask to see, correct or delete the details we hold about you at any time by emailing bookable.webdesign@gmail.com. If you're unhappy with how we've handled your data you can complain to the Information Commissioner's Office (ico.org.uk).